FOR IMMEDIATE RELEASE
December 27, 2011
Release #12-074 Firm's Recall Hotline: (800) 244-8202
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908 Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide
Poisoning
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary recall of
the following consumer product. Consumers should stop using recalled
products immediately unless otherwise instructed. It is illegal to resell or
attempt to resell a recalled consumer product.
Name of Product: Navien Instantaneous or Tankless Water Heaters
Units: About 13,000
Importer: Navien America Inc., of Irvine, Calif.
Manufacturer: Kyung Dong Navien Co. Ltd., South Korea
Hazard: An unstable connection can cause the water heater's vent collar to
separate or detach if pressure is applied. A detached vent collar poses a
risk of carbon monoxide poisoning to the consumer.
Incidents/Injuries: None reported
Description: Navien tankless hot water heaters are white with "T-Creator"
and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A),
CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label
on the side of the water heater lists the model number along with the
manufacturing year in YYYY format.
Sold by: Wholesale distributors to in-home installers nationwide from
February 2008 through March 2009 for between $1,500 and $2,100.
Manufactured in: South Korea
Remedy: Consumers should immediately stop using and check the model and
manufacture year information on their Navien water heater. Consumers with
recalled water heaters should immediately contact Navien to schedule a free
repair. Navien will replace all Nylon 66 vent collar with PVC collars.
Consumers who continue use of the water heaters while awaiting repair,
should have a working carbon monoxide alarm installed outside of sleeping
areas in the home.
Customer contact: For additional information, contact Navien at (800)
244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the
firm's website at www.navienamerica.com
Note: Regardless of the type of water heater that is used, every home should
have a CO alarm outside all sleeping areas and consumers should ensure that
their CO alarms have working batteries.
To see this recall on CPSC's web site, including a picture of the recalled
product, please go to:
http://www.cpsc.gov/cpscpub/prerel/prhtml12/12074.html Mark Cramer
Mark Cramer Inspection Services, Inc.
492 20th Ave. Indian Rocks Beach, FL 33785
727-595-4211
Tampa Bay Area Home Inspector
http://www.BestTampaInspector.com Clearwater Home Inspector
St. Petersburg Home Inspector
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